Privacy Policy

Butter & Crumb Co. (“we,” “us,” “our”) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and how we keep it safe.

1. Information We Collect

We collect information in the following ways:

Information you provide

Name
Email address
Phone number (if provided)
Shipping and billing address
Payment details (processed securely through our payment processor; we do not store your full credit card number)

Automatically collected

Basic analytics such as browser type, device type, and pages viewed
Cookies used to improve your shopping experience

We do not sell, trade, or rent your personal information.

2. How We Use Your Information

We use your info to:

Process and fulfill your orders
Send order updates and pickup notifications
Respond to your emails or customer service requests
Improve our website and customer experience
Send optional marketing emails (only if you sign up)

3. How Your Information Is Protected

We take appropriate steps to keep your information safe, including:

Secure payment processing through trusted third-party providers
Limited staff access to customer information
SSL encryption on our website

However, no online system is 100% guaranteed, and you share information at your own risk.

4. Sharing Your Information

We only share your data when necessary to run our business, such as:

Payment processors (Stripe, PayPal, Shopify Payments, etc.)
Shipping carriers (Canada Post)
Email service providers (to send order confirmations)

These partners are required to protect your information.

We do not sell personal information to third parties.

5. Cookies

We use cookies to:

Remember what’s in your cart
Improve website performance
Analyze site traffic

You can disable cookies in your browser, but some features may not work properly.

6. Email Communications

By placing an order or signing up for our newsletter, you may receive:

Order confirmations
Pickup/fulfillment notifications
Occasional marketing or product updates

You can unsubscribe from marketing emails anytime.

7. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices or content of third-party websites.

8. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect information from minors.

If you have questions about this Privacy Policy or how your data is handled, reach us at:
📧 hello@butterandcrumb.ca